Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We seek to collect information that is relevant to providing a safe, functional and compliant gaming service. Information may be collected directly from you, automatically when you use the website, or from service providers where this is necessary for verification, payments, security or other legitimate purposes.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact details and account preferences. We may also keep records of your communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or ownership of funds, and other information reasonably required for security and compliance checks. We handle such information with care and restrict access to authorised personnel and service providers where appropriate.

Payment and transaction records

We may handle records relating to deposits, withdrawals, bets, gaming activity, account balances, payment methods and transaction history. Payment providers may process payment information under their own privacy policies. We may receive enough information to confirm and manage a transaction, but payment details may be handled through secure third-party payment systems rather than being stored in full by the website.

Technical, device and usage information

When you use the website, technical information may be collected, such as your internet protocol address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times and referral information. We may also record account activity, login events, security events and interactions with website features. This information helps us operate the website, identify faults, understand use of the service and protect accounts.

How and why information is used

Stonevegas Casino may use personal information for the following purposes. We will not use information in a way that is incompatible with the purpose for which it was collected, unless a different use is permitted or required by applicable requirements.

• To create, administer and maintain your player account.
• To provide gaming, account, payment and customer support services.
• To confirm identity, age, account ownership and eligibility to use the service.
• To conduct verification, anti-fraud, anti-money-laundering, security and responsible gambling checks.
• To process deposits, withdrawals and other account transactions.
• To detect, investigate and prevent suspicious, unlawful, unauthorised or harmful activity.
• To communicate with you about your account, transactions, service notices, security matters and support requests.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To improve website performance, functionality, content, usability and customer service.
• To meet legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
• To establish, exercise or defend legal rights and to respond to lawful requests from authorised bodies.
• To protect the rights, property, safety and security of players, Stonevegas Casino and relevant service providers.

Our use of information may rely on different lawful grounds, depending on the situation. These can include providing a service you have requested, complying with an applicable obligation, protecting the security and integrity of the service, pursuing legitimate business interests, or relying on your consent. Where processing is based on consent, you may generally withdraw that consent, although this will not affect processing that is otherwise permitted or required.

Sharing information

Information may be shared with carefully selected providers that help operate the website and services. These may include payment and financial service providers, identity and verification providers, fraud and security services, technology and hosting providers, customer support tools, professional advisers and other contractors. Providers are expected to handle information securely and only for appropriate purposes. Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, investigate suspected misconduct, resolve disputes or protect people and property.

Some providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to use suitable safeguards and to ensure that information is handled consistently with applicable privacy requirements. We do not sell personal information as a product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, measure website performance, improve content and help detect unusual or fraudulent activity. Some cookies are necessary for the website to work, while others assist with analytics, functionality or communications. Cookies may be placed by Stonevegas Casino or by service providers working on our behalf.

You can manage or restrict cookies through your browser settings. If you block or delete cookies, some website features may not operate correctly, and you may need to enter information again. Browser controls differ, so please check the settings and help information for your chosen browser.

Security measures

We use reasonable technical, organisational and administrative measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate, secure service providers and staff procedures. No online service can guarantee complete security, so you should keep your passwords and account information confidential and contact support promptly if you suspect unauthorised activity.

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. We consider the type and sensitivity of the information, the purpose for which it was collected, security and dispute needs, and applicable record-keeping requirements. Some account, verification, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.

How to exercise your rights

To make a privacy or data request, contact support@stonevegascasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent personal information from being disclosed to the wrong person.

• Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
• Correction: identify information that is inaccurate, out of date or incomplete and ask us to update it.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. Service and account notices may still be sent where necessary.
• Privacy concerns: explain your concern and provide relevant details so it can be reviewed.

A deletion request may not remove every record immediately where information must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In those circumstances, access may be restricted and the information will be retained only for the required purpose and period. We may also decline or limit a request where doing so is permitted by applicable requirements, and will aim to explain the reason.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on this page, with the updated date where appropriate. You should review the policy periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, to the extent permitted.